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Frequently Asked Questions

Welcome to Boards & Bits. Here are some answers to the most frequent questions asked about us and our site. Just click on a question to read the answer.

MyReservations
Q:What is MyReservations?
Q:How do I reserve something?
Q:I was told I have a game reserved, but I don't know how to purchase it?
 
New Orders
Q:How do I place an order?
 
Payments
Q:I've paid for my order, but it still shows as unpaid. What's going on?
 
Refunds
Q:Can I cancel my order for a full refund?
 
Order Status
Q:What is the status of my order? Has my order shipped? Do you have a tracking number?
Q:I placed an order but I haven't heard anything about it in several days. What should I do?
 
Products
Q:Can you explain your damage ratings for Oops (ding & dent) games?
Q:You have a great selection, but I don't see what I am looking for on your site. Do you or will you carry it?
Q: New  Your site says that you have 1+. What does that mean?
 
Pricing
Q:Do you price match?
Q:I just bought this game, but now the price is lower. Could I get the difference refunded or as credit?
 
Shipping/Shipping Prices
Q:Do you ship to APO's/FPO's?
Q:Can I pick up my order?
 
Problems
Q:What if I have a problem?
Q:An item was missing from/incorrect in my order. What should I do?
Q:A part is missing from my new shrink-wrapped game. Will you send me the part?
 
Other Questions
Q:I have a question that is not in this list.

Q:What is MyReservations?
A:MyReservations are games that have been reserved for you by Board Game Nation. If the game is not in stock, the reservation means that you will have first shot to buy when it comes in stock(depending on who else has a reservation for that title). If the game is in stock, you will have a limited amount of time to order a reserved game before it is released for the public to order.
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Q:How do I reserve something?
A:You can request a reservation using the contact us page. Reservations may only be created by an admin at Board Game Nation.
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Q:I was told I have a game reserved, but I don't know how to purchase it?
A:There are two stages to reservations: reserved, and available.

Reserved items are not yet in stock and as such are not available for purchase.

Available items are in stock and reserved for you, and may be added to your cart just like any other in-stock item.

If 10 people have an item reserved, and we get 5 in stock, only the first 5 people will see the game as available. The other 5 will see it as reserved until we either get more copies in stock, or anyone from the first 5 decides to cancel their reservation.
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Q:How do I place an order?
A:To place an order on our site, you must have an account. Just click on My Account to get started. If you had an account with us before, your account should still work. Let us know immediately if you have a problem accessing it
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Q:I've paid for my order, but it still shows as unpaid. What's going on?
A:Payments are applied as soon as they are received. If you believe you have paid, but your order still shows a payment due, please contact us and we'll check it out.
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Q:Can I cancel my order for a full refund?
A:Please read our Policies for information regarding order cancellation and returns. If you have any questions, just use our Contact Us page.
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Q:What is the status of my order? Has my order shipped? Do you have a tracking number?
A:Both of these questions can be answered by logging into My Account and checking your Order Status. If the status is Shipped, you'll see a link to your tracking information. Tracking for international packages usually stops at the US border, so from that point on we may not have any more information about your package.
Some other common statuses are:
Ordered - Your order has been received, but not your payment. If you think you've paid, just contact us and we'll look into it.
Payment Received - Your payment was received and your order will be processed soon. If all looks good, your order will be Approved.
Approved xxxxx - Your order will ship at the earliest opportunity. If your order contains pre-ordered or back-ordered items, your order will ship as soon as all items are in stock.
Staged - Your games have been pulled off the shelves and are waiting to be boxed up and shipped.
Shipped - Your order has shipped. Tracking (if applicable) should be available in My Account.
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Q:I placed an order but I haven't heard anything about it in several days. What should I do?
A:Please contact us if you expected to hear about your order before now. We do our best to stay on top of things, but sometimes things get overlooked or there was a problem that no one was aware of. Email is the best way, but we also have a toll-free number listed on our home page. We cannot be held responsible for an order that doesn't go out on time and therefore doesn't reach you by game night. It's up to you to follow up if delivery time is important.
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Q:Can you explain your damage ratings for Oops (ding & dent) games?
A:Damages are to box/non-game components only. All game components are undamaged. Here's an explanation of the damage levels:

  • VLD - A small crease, slightly smushed corner and/or slightly crumpled corner of the box
  • LD - A heavier crease, smushed corner, and/or crumpled side, very noticeable
  • MD - Heavy creasing and/or smashed corners (smashed is worse than smushed ;)
  • HD - Box is heavily damaged but probably still strong enough to hold the contents
  • VHD - Box is pretty much totalled...you are buying just for the components, but it's still playable
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    Q:You have a great selection, but I don't see what I am looking for on your site. Do you or will you carry it?
    A:I'd love to help, but we are receiving no new inventory at this time. So what you see on our site is everything we have available.
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    Q: New  Your site says that you have 1+. What does that mean?
    A:The number is the limit that you can buy in 1 order. The + means we have more in stock than that. The limit is usually placed on items that we cannot readily obtain.
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    Q:Do you price match?
    A:Sorry, but we do not price match. Our prices are set based on our cost and our idea of their value. That said, if we are selling something at a significantly higher price than one of our competitors, please let us know. We may have just priced it incorrectly. And of course we expect you to tell us when we are selling something too low! ;)
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    Q:I just bought this game, but now the price is lower. Could I get the difference refunded or as credit?
    A:Our prices are subject to change without notice. Once your order has been placed, your price is locked in, even if the price increases. Please do not ask for refunds or credits based on price changes.
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    Q:Do you ship to APO's/FPO's?
    A:Sorry, at this time we only ship to US residential or commercial addresses via FedEx.
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    Q:Can I pick up my order?
    A:Sure, you can pick up your order from me in Spokane Valley, WA. Please contact me before you head over. If you do not speak to me, you risk arriving and finding the warehouse closed.
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    Q:What if I have a problem?
    A:We respond very quickly to email, so that's the best way to contact us. But if you can't wait, you can always call. Just visit our Contact Us page.
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    Q:An item was missing from/incorrect in my order. What should I do?
    A:We do our best to make sure we get everything correctly into the package before it ships out, but mistakes do happen. Please contact me and I'll do what I can to resolve the issue in a way that satisfies everyone.
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    Q:A part is missing from my new shrink-wrapped game. Will you send me the part?
    A:We would love to help out, but we do not have spare parts around the warehouse. The best, and usually quickest, way to get replacement parts is to contact the manufacturer. They are usually happy to help, have the parts you need, and want to make a good and lasting impression. If you need help contacting them, let us know and we'll do what we can.
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    Q:I have a question that is not in this list.
    A:Feel free to contact us with questions using the link on our home page. We are usually fairly quick to answer. If you don't hear from us in a satisfactory amount of time, please contact us again. The email may not have been delivered or may have been filtered.
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    If you don't find what you need here, please send us an email.
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